Prescription Medicines
We cannot allow prescription medicines to be returned for a refund once they have been dispatched from Pharmacy.
If you have unwanted prescription products, please take it to a local pharmacy for safe disposal.
Non-Prescription Goods
If after receiving your product/s, you decide that you no longer wish to use them, then you have the right to return them within 14 days of receipt if they are returned to us undamaged and unopened. We will refund you upon receipt of the returned goods, minus any postage cost. We reserve the right to charge you for any postage and packaging costs incurred. Please complete the ‘returns form’ and enclose along with your unused and unwanted items.
Faulty Item
If you received a faulty item, please email us – info@rejuvenate-clinics.com quoting your name, your order number and address, details of the product, the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with your return. You have 30 days from receipt of the faulty item to return it to us.
Incorrect Item Delivered
If the item you received is not what you originally ordered, please contact us – info@rejuvenate-clinics.com quoting your order number, your name, address and details of the incorrect product/s delivered.
Refused & Undeliverable Orders
All undeliverable packages due to incorrect name, address, not present for signature, or failure to collect, will be refunded minus any delivery costs we have incurred.
Contact Details and Return Address:
Tel: 02380 556600
Email: info@rejuvenate-clinics.com
Address: Rejuvenate Aesthetics Clinic Ltd, 4 Market Buildings, High Road, Southampton, SO16 2HW
Please note that refunds can take up to 10 working days to appear back in your account. Returns postage cost must be covered by the patient.
